Technical capabilities

There is a choice between time and distance servicing, and variable servicing.

Please consult with your Audi Centre to determine which servicing programme best meets your needs. For a vehicle being serviced according to time and distance, services will be required at fixed intervals. Where variable servicing is chosen, sensors located within your engine and other working components of the vehicle will inform you when servicing is required

Audi Academy Qualified

At an Audi Centre, your car will be serviced by the people who know Audis better than anyone.
The technicians who service your car will be Audi Academy qualified.

• Your Audi's care package began a long time ago, with the Audi Advanced Apprentice Programme.
• We take the brightest and most motivated school leavers we can find and invest heavily in their training, so they are up-to-date with the latest technological advances and our own high standard of customer service.
• Apprentices can specialize in one of two areas; service technician and parts adviser.
• Service technicians learn everything from using the latest diagnostic equipment to completing full component overhauls.
• Parts advisers are taught to develop their technical, IT and people skills to assist the Service and Vehicle Sales Departments and ensure effective team performance.
• All Apprentices are trained on the job, but also attend residential courses at our dedicated Apprentice Training Centre, where they are instructed by our own technical trainers.
• After successful completion of the training, Apprentices can enroll on the Audi Qualification Route to become either a Master Technician or Specialist.
• We only take on Apprentices who share our passion for the Audi brand. This helps ensure we consistently produce some of the most highly skilled and motivated people in the business.

Exceptional customer service Service Promises

• Exceptional service for both you and your car.
• Our high service standards aim to provide a consistently enjoyable experience whenever you encounter the Audi brand

Our Service Promise:

• Promise – service bookings made within 10 days dependent on courtesy car requirements.
• Mobility – we offer alternative transportation to keep you mobile.
• Peace-of-mind – our courtesy cars are fully fuelled and insured.
• Attentive – we ask your permission before we carry out any extra work.
• Trust – there are no hidden charges.
• Accountability – we name the technicians who work on your car.
• Consistency – training means standards are maintained.
• Pride – wash and vacuum after every Service.
• Assurance – that, in the unlikely event of a complaint, your issues will be dealt with properly.